GENERAL CONDITIONS OF SALE
1. OBJECT OF THE CONTRACT
1.1 The object of this online contract is the online sale by the
HÖBE PERGH SRL
Via Trento Trieste, 30
36012, Asiago VI
P.IVA 02700200245
info@hobepergh.com
1.2 “Customers” shall have the status of consumer, meaning the natural person who makes the purchase for purposes not related to the commercial or professional activity performed.
2. PROCEDURE FOR THE EXECUTION OF THE CONTRACT
2.1 The Supplier publishes on the site the offer of the products, to be intended as a public offer pursuant to art. 1336 of the Civil Code, complete with information on price, technical characteristics, availability, shipping costs, payment and delivery methods and warranty.
2.2 The Customer may proceed with the purchase of the Products offered by the Supplier through the Website and at the conditions therein provided, following the correct execution of the following procedure:
a) the Customer carefully reads the information on the processing of personal data and, if he considers it, gives his consent to processing not strictly related to the purposes of the collection (optional treatment);
b) the Customer proceeds with his registration by filling in the registration form provided for this purpose and specifying the address where he wants the goods to be delivered (shipping address);
c) the Customer carefully reads, accepts and prints these general conditions of sale;
d) the Customer chooses the shipping and payment methods from those available;
e) Finally, the Customer proceeds to confirm and send the order.
2.3 The contract is concluded when the Customer’s acceptance is registered on the website www.hobepergh.com
2.4 The Supplier will inform the Customer of the receipt of the order, confirming the successful conclusion of the sales contract, by e-mail, sent to the e-mail address indicated by the Customer at the time of registration, containing the Date and the Total amount of your order and its details (with the assignment of a ‘Customer Order Number’ which must be used in any further communication with the Supplier).
2.5 Before confirming the purchase and sending of the order, the Customer will be shown the unit cost of each selected product, the total cost in the case of the purchase of more Products and the relative transport and delivery costs. The contract is considered concluded, and is binding for both parties, when the purchase order confirmation is sent to the customer.
2.6 Upon completion of the order by the Supplier (delivery to the GLS courier), the Customer receives an e-mail confirming the shipment of the products and the traking code in order to allow the customer to same a convenient tracing of the object of the shipment through connection to the site of the express courier GLS (www.gls-italy.com)
2.7 The Supplier reserves the right not to accept orders that are incomplete or not properly completed. The payment by the customer will be made using the method chosen online at the time of purchase.
3. TERMS OF PAYMENT
3.1 The price charged to the Customer is the price indicated on the order confirmation sent by the Supplier.
The payment of the products is due on the day of the actual order.
3.2 Any payment by the Customer can only be made by means of one of the methods indicated on the website www.hobepergh.com. Credit cards from major international circuits and prepaid and rechargeable cards issued by banking institutions in Italy are accepted:
VISA, MASTERCARD, AMERICAN EXPRESS, POSTE PAY; payment via PAYPAL is also accepted.
4. PRICES
4.1. All sales prices of the products shown and indicated on the website www.hobepergh.com are in Euro, and represent the price offered to the public, as set forth by art. 1336 of the Italian Civil Code.
4.2. Unless otherwise provided by point 5, the sales prices mentioned above are inclusive of VAT. Shipping costs and additional charges (e.g. customs clearance), if any, are not included in the price, and should be paid when the goods are delivered.
4.3. The prices shown next to the products offered to the public are valid until the date indicated by the catalogue/website or until such time as they are modified, on the understanding that the price shall be that indicated at the time of purchase.
4.4. The price of the product will be that indicated on the website from time to time, and is intended as valid other than in the case of obvious errors. Should this occur, the Buyer will be informed immediately and will be allowed either to confirm the order at the correct price or cancel the order. Should the Seller be unable to contact the Buyer, the order will be cancelled and the full amount paid by the Buyer will be refunded to the same. There is therefore no obligation to supply an item at a lower price which has been indicated in error (even if the Shipping Confirmation has already been sent), if the price error is clear and obvious, and it is reasonable to consider the same as incorrect.
4.5. Discounts and promotions: personal discount or promotion codes should be entered when payment is made. The code should be entered in the “Cart” area. Promotions and discounts available to all potential Buyers are published on the website.
5. TAX INFORMATION: VAT EXEMPTION AND IMPORT TAXES.
5.1. The Price applied to customers residing in Italy and EU countries
The prices of products that are published on the website www.hobepergh.com are inclusive of VAT/taxes.
5.2. The Price applied to customers residing in non-EU countries
In the case of orders for non-EU countries, the order total is automatically calculated on-line.
5.3. Import Taxes
In accordance with the internal regulations of each Country, shipments to a non-European Union country are exempt from VAT (Value Added Tax), but are subject to import taxes (DDU – Delivery Duties Unpaid).
Only the end customer pays the above import taxes (DDU).
Import taxes (calculated according to the internal regulations of each country), are not included in the prices of the products published on the website. If VAT is not due, the system deducts the same from the amount due when payment is made.
6. SHIPPING METHODS
6.1 The Supplier shall deliver the products to the customer by couriers GLS , Brt, Ups, Dhl within 3 working days.
6.2 The cost of the national shipment is linked to the amount of the order, according to the following bands:
• order up to 75 euros: cost of 12.00 euros
• order over 75 euros: free
The cost of international shipping is not linked to the amount of the order but will be calculated at the time of purchase based on the destination of the goods.
6.3 Delivery is made to the shipping address specified at the time of the order which may be different from the address of the customer.
6.4 The transporter undertakes, as per the contract with the Supplier, to deliver the order to the address indicated by the Customer to the Distributor.
6.5 In any case, delivery times, in accordance with the provisions of art. 6 of Legislative Decree no. 185/1999, do not exceed 30 days starting from the day following the day of transmission of the order to the Distributor.
6.6 The Customer who wishes to change the delivery address of the goods, after he has placed the order, can contact Customer Service, in the “Contact Us” section of the www.hobepergh.com website, by e-mail and request a change. The request will be accepted if the order has not yet been processed.
6.7 The delivery of the products is subject to the payment, by the Customer, of the relative price with the means chosen among those made available by the Supplier.
6.8 Conditions and terms of delivery other than those provided in the General Conditions must be agreed in advance between the Customer and the Supplier and accepted by the latter in writing.
6. 9 All the selling prices of the Products indicated on the Site are expressed in Euro.
6.10 The price indicated in the order confirmation is the final price, including taxes and VAT for Italy. This price includes the price of the products, handling, packaging and product storage costs.
6.11 The prices of the individual Products, indicated from time to time on the Site, cancel and replace the previous ones.
6.12 The prices applied are those indicated on the Site at the time of the purchase order by the Customer.
7. RESPONSIBILITY OF THE DISTRIBUTOR
7.1 The Supplier assumes no responsibility regarding the use that the Customer intends to make of the purchased goods. In the case of “defective” goods, the only burden for the Supplier will be to replace it. In no case will the Supplier be held liable for lost Customer profits.
7.2 The Supplier assumes the responsibility of preparing the goods contained in the order with the original packaging of the manufacturer protected with transparent envelopes sealed with the Hobeperghonline stamp.
7.3 The Supplier assumes no responsibility for disruptions caused by force majeure of any kind and nature, in the event that it fails to execute the contract within the agreed time. Causes of force majeure, by way of example and not limited to, are the provisions of the Public Authority, both general and non-general strike, for example of the carriers which the Supplier uses, as well as any other circumstance that is beyond the control of the latter.
8. PRODUCT WARRANTY
8.1 Höbe Pergh srl sells high quality products. In any case, we remind you that the legal guarantee of conformity for the goods is required by law to protect the customer. In case of receipt of products that do not comply with the sales contract, pursuant to art. 129 and ss. of the Consumer Code, the Customer loses all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The complaint is not necessary if the seller has acknowledged the existence of the defect or has concealed it.
8.2 In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect. of compliance.
8.3 In the case of visibly damaged, tampered with or broken parcels, the customer may refuse to collect the goods, having the courier record the observations relating to the non-collection: in this case the aforementioned costs will not be charged to the recipient, subject to verification by the Supplier of the actual state of the packages.
9.1 The Customer who wishes to cancel the order sent can contact the Customer Service in the “Contacted” section of the website www.hobepergh.com by e-mail info@hobepergh.it and request cancellation. The request will be accepted if the order has not yet been processed.
9.2 The customer pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, has the right to withdraw from the contract and to return the ordered products, without any penalty and without specifying the reason, within 10 (ten) working days from receipt of the products. The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to ARMONIE DI STRATU TATIANA Via Italia 35 / b, 13900, Biella (BI), within ten working days from receipt of the products.
9.3 If the withdrawal is made in accordance with the conditions indicated above, the amount paid for the products is credited to the purchaser of his choice by bank transfer to an account in his name. The customer is responsible for shipping costs.
9.4 The Supplier will provide for the reimbursement to the Customer of the cost of the returned products, retaining where necessary the amount of the shipping costs that will remain permanently charged to the customer. The reimbursement is free and is made as quickly as possible, and in any case within 30 days from the date on which the Supplier becomes aware of the Customer’s right of withdrawal.
9.5 The returned Products must be received by the Supplier within 30 days from the delivery date.
9.6 The returned Products must be returned undamaged, unused and in the original undamaged packaging and the original envelope must be sealed transparent.
10. DISPUTES
10.1 Any dispute regarding the application, execution, interpretation and breach of the contract entered into online by the Customer with the Supplier, is subject to Italian jurisdiction.
11. APPLICABLE LAW AND REFERENCE
11.1 Although not expressly provided herein, the laws applicable to the relationships and the cases provided for in the contract stipulated online by the Customer with the Supplier apply. Pursuant to the articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and expressly accepted in particular the following clauses of the Contractual sales conditions: 8. PRODUCT WARRANTY;
9. RIGHT OF WITHDRAWAL, 10. DISPUTES, 11. APPLICABLE LAW AND REFERENCE.
These general conditions of sale prevail over all other conditions contained in any other document, except for prior, announced and written derogation.
For the communications provided in the General Sales Conditions, the Customer can contact the Supplier in the following ways:
Customer support: 0424 692352
E-mail: info@hobepergh.com
